Carpet Cleaners W1 Service Terms and Conditions
These Terms and Conditions set out the basis on which Carpet Cleaners W1 provides cleaning services to customers within our designated service areas in the United Kingdom. By making a booking or allowing our operatives to perform any cleaning services at your premises, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following definitions apply:
Customer means the individual, company or organisation requesting the services from Carpet Cleaners W1.
Company, we or us means Carpet Cleaners W1, the provider of cleaning services.
Services means the carpet cleaning and any related cleaning services provided by the Company to the Customer, as agreed in a booking confirmation.
Premises means the property address where the Services are to be carried out.
Operatives means the Companys employees, contractors or agents carrying out the Services.
Agreement means the contract between the Company and the Customer formed in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet cleaning and related services within its designated service area, including but not limited to domestic and commercial premises. The exact scope of the Services to be provided will be confirmed at the time of booking, based on information supplied by the Customer regarding the size, condition and location of the Premises and the carpets or other items to be cleaned.
The Company reserves the right to refuse to provide Services if the Premises are unsafe, inaccessible, or present hazards that may put the Operatives at risk, including but not limited to structural defects, aggressive behaviour on site or the presence of hazardous substances.
3. Booking Process
All bookings for Services must be made directly with the Company via our accepted communication channels. At the time of booking, the Customer must provide accurate and complete information, including the Premises address, contact details, type and approximate size of areas to be cleaned, desired services, and preferred dates and times.
Any quotation provided by the Company is based on the information supplied by the Customer and is subject to change if the information is incomplete, inaccurate or if the actual conditions at the Premises differ from those described at the time of booking.
Your booking is considered provisional until it is confirmed by the Company. Confirmation may be provided verbally or in writing. Once confirmed, a binding Agreement is formed between the Customer and the Company, subject to these Terms and Conditions.
The Company may require a deposit or pre-authorisation to secure the booking. Where applicable, the deposit requirements will be communicated at the time of booking and will form part of the Agreement.
4. Access to the Premises
The Customer is responsible for providing the Company and its Operatives with safe and reasonable access to the Premises at the agreed date and time. This includes arranging entry to the Premises, ensuring that parking or loading facilities are available where reasonably possible, and informing the Company of any access restrictions such as parking limitations, security gates, or concierge procedures.
If the Operatives are unable to gain access to the Premises at the scheduled time due to the Customers actions or omissions, including but not limited to the Customer not being present, keys not working, or incorrect address details, the Company reserves the right to charge a call out fee or treat the booking as cancelled by the Customer, applying the relevant cancellation charges.
5. Customer Responsibilities
The Customer must ensure that the areas to be cleaned are reasonably clear of clutter, personal items, fragile objects and valuables prior to the arrival of the Operatives. While the Operatives will act with reasonable care and skill, the Company will not be responsible for items left on the floor or in a manner that creates a risk of damage during normal cleaning activities.
The Customer must notify the Company in advance of any known defects, stains, or pre-existing damage to carpets, rugs, flooring, furniture or fittings at the Premises. This includes issues such as loose carpet fittings, colour fading, shrinkage, burns, tears, and previous cleaning treatments. Failure to notify the Company may limit or exclude the Companys liability for any related damage.
The Customer is responsible for securing any pets, children or vulnerable persons in a safe area away from the cleaning equipment and work areas during the provision of the Services.
6. Pricing and Quotations
Prices for Services are normally provided in the form of a quotation based on the information supplied by the Customer. The quotation may be given as a fixed price or as an estimate, depending on the nature of the work. All prices are given in pounds sterling and are exclusive of any applicable taxes unless otherwise stated.
The Company reserves the right to amend the price if the actual work required differs from that originally described by the Customer, or if additional services are requested on the day. Any variation to the agreed price will be communicated to the Customer as soon as reasonably practicable, and the Customer will have the option to accept the revised price or decline the additional work.
7. Payment Terms
Unless otherwise agreed in writing, payment for the Services is due immediately upon completion of the work. The Company accepts various payment methods, which may include card payments, bank transfers or cash, subject to availability and any conditions notified to the Customer prior to or at the time of booking.
For commercial Customers or larger projects, the Company may issue an invoice, with payment due within a specified period stated on the invoice. The Company reserves the right to charge interest on overdue amounts at the statutory rate from the due date until payment is received in full.
Where a deposit has been taken, it may be deducted from the final amount payable, subject to any deductions for cancellation charges, call out fees or other amounts properly due to the Company under these Terms and Conditions.
8. Cancellations and Rescheduling
The Customer may cancel or request to reschedule a booking by giving the Company reasonable notice prior to the scheduled start time. The required notice period and any applicable charges will be communicated at the time of booking, and may vary depending on the size and nature of the job.
If the Customer cancels a booking without providing the required notice, or fails to provide access to the Premises at the scheduled time, the Company reserves the right to charge a cancellation fee. This fee may be a fixed amount or a percentage of the quoted price, reflecting the reasonable costs incurred by the Company in relation to the booking.
The Company will use reasonable endeavours to accommodate requests to reschedule bookings, subject to availability. If a booking is rescheduled with insufficient notice, the Company may at its discretion apply a rescheduling fee, in line with the cancellation terms.
The Company reserves the right to cancel or reschedule a booking due to circumstances beyond its reasonable control, including but not limited to extreme weather, illness, equipment failure, transport disruption or safety concerns. In such cases, the Company will notify the Customer as soon as reasonably practicable and will offer an alternative appointment. The Company will not be liable for any indirect losses resulting from such cancellations.
9. Service Standards and Limitations
The Company will provide the Services with reasonable care and skill, using suitable cleaning methods and products appropriate for the type of carpet and level of soiling, as assessed by the Operatives on arrival. However, the Customer acknowledges that results may vary depending on factors such as the age, condition and material of the carpet, the nature of stains, previous cleaning methods, and general wear and tear.
The Company does not guarantee complete removal of all stains, odours or marks, especially where they are of a permanent nature or have been treated previously with unsuitable products. The Company will not be responsible for any damage arising from pre-existing defects, improper installation, inherent weaknesses in materials, or the use of incompatible cleaning agents by third parties.
Any concerns or complaints about the Services must be reported to the Company within a reasonable time after completion, and in any event no later than 48 hours after the work has been carried out. The Company will investigate and, where appropriate, may arrange a revisit to address any issues. This may be limited to re-cleaning affected areas, at the Companys discretion.
10. Liability
Nothing in these Terms and Conditions shall limit or exclude the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
Subject to the above, the Companys total liability to the Customer in respect of any loss or damage arising out of or in connection with the Services, whether in contract, tort or otherwise, shall be limited to the value of the Services provided under the relevant booking, or the amount actually paid by the Customer for those Services, whichever is lower.
The Company shall not be liable for any indirect or consequential loss, including but not limited to loss of profit, loss of business, loss of opportunity, loss of reputation, or any loss caused by interruption to the Customers operations.
The Customer is advised to take reasonable steps to protect valuable items, fragile goods and sensitive equipment prior to the provision of the Services. The Company accepts no responsibility for items that are not removed or adequately protected by the Customer, save where damage is caused by the Companys negligence.
11. Waste Handling and Environmental Compliance
The Company will handle and dispose of any waste generated as part of the cleaning process in accordance with applicable waste management and environmental regulations in the United Kingdom. This may include the safe handling of dirty water, used cleaning materials and packaging.
The Customer is responsible for informing the Company of any specific waste management requirements or restrictions at the Premises, such as building regulations, landlord policies or local collection rules. Where the Customer requests that waste be left on site for disposal by the Customer or a third party, the Customer assumes full responsibility for such disposal.
The Company uses cleaning products and equipment that are suitable for professional use and, where possible, aims to minimise environmental impact. The Customer must not request or require the Company to handle or dispose of hazardous waste or materials that fall outside the scope of standard carpet cleaning services.
12. Insurance
The Company maintains appropriate insurance cover in connection with the provision of its Services, including public liability insurance at levels considered reasonable for the nature and scale of the work undertaken.
Details of the Companys insurance can be made available to the Customer on request. The Customer is responsible for maintaining their own insurance cover for the Premises and their contents, including any relevant buildings and contents insurance.
13. Data Protection and Privacy
The Company collects and processes personal data relating to the Customer solely for the purposes of managing bookings, providing the Services, handling payments and maintaining business records. Personal data may include the Customers name, contact details, Premises address and billing information.
The Company will handle such personal data in accordance with applicable data protection legislation in the United Kingdom and will take reasonable steps to keep the data secure. The Company will not sell or disclose personal data to third parties except where necessary to provide the Services, process payments, comply with legal obligations or with the Customers consent.
14. Amendments to these Terms
The Company reserves the right to update or amend these Terms and Conditions from time to time. The version applicable to a particular booking will be the version in force at the time the booking is confirmed. The Customer is encouraged to review the Terms and Conditions periodically to stay informed of any changes.
15. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
16. General Provisions
If any provision of these Terms and Conditions is held to be invalid, illegal or unenforceable by a court of competent jurisdiction, such provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
The Agreement is between the Company and the Customer and no other person shall have any rights to enforce any of its terms.
